Terms of Service

§ 1. General provisions

  1. These Regulations (hereinafter: “Regulations”), set out the terms and conditions for the use of the website “Waweltickets”, operating at the Internet address www.waweltickets.com (hereinafter: “Service”), as well as the terms and conditions for participation in Tours organized by the Service Provider.
  2. The regulations are the regulations referred to in Art. 8 of the Law of July 18, 2002. On the provision of services by electronic means (hereinafter: the “Law on Provision of Electronic Services”).
  3. Information about services available on the Website, in particular their descriptions, parameters and prices, constitute an invitation to conclude an agreement within the meaning of Art. 71 of the Law of April 23, 1964. Civil Code (hereinafter: “Civil Code”).
  4. Before using the Site, the Service Recipient is required to read the Terms and Conditions and Privacy Policy.

§ 2. Definitions

  1. Working day – a day that is not a Saturday, Sunday or other holiday within the meaning of the provisions of the Act of January 18, 1951 on public holidays;
  2. Civil Code – a term defined in § 1 para. 3 of the Regulations;
  3. Consumer – a natural person making a legal transaction with the Service Provider that is not directly related to his/her business or professional activity;
  4. Purchaser – a person who is a Consumer, Entrepreneur or Entrepreneur on the rights of a Consumer, who has concluded a Contract with the Service Provider or Partner for participation in a Trip or has taken steps to conclude a Contract;
  5. Newsletter – digital content within the meaning of the Consumer Rights Act, including commercial information about the Service Provider’s activities, including information about Tours;
  6. Partner – Entrepreneur cooperating with the Service Provider, who offers the services it provides through the Site;
  7. Privacy Policy – a document containing information about the processing of personal data by the Service Provider;
  8. Entrepreneur – a natural person, a legal person or an organizational unit without legal personality, to which special regulations grant legal capacity, conducting business or professional activity in its own name;
  9. Entrepreneur on the rights of the Consumer – a natural person conducting a business or professional activity in his own name, who has entered into a contract with the Service Provider directly related to his business activity, but which does not have a professional character for this person, resulting in particular from the subject of his business activity;
  10. Regulations – the term defined in § 1 para. 1 Regulations;
  11. Service – the term defined in § 1 para. 1 Regulations;
  12. Subscriber – a person who has entered into a Newsletter Delivery Agreement with the Service Provider or has taken steps to enter into such an Agreement;
  13. Participant – a person entitled to participate in the Excursion on the basis of the Voucher held. A participant may be either the Purchaser or a third party for whose benefit the Purchaser has entered into a Trip Participation Agreement;
  14. Newsletter Delivery Contract – a contract for the delivery of digital content within the meaning of the Consumer Rights Act, under which the Service Provider undertakes to deliver the Newsletter to the Subscriber free of charge for an indefinite period of time, and the Subscriber undertakes to provide the Service Provider with personal data;
  15. Excursion Participation Contract – a contract between the Service Provider and the Purchaser or between the Partner and the Purchaser, the object of which is to enable the Participant to take part in the Excursion;
  16. Customer – a Purchaser, Participant or Subscriber;
  17. Service provider – the term defined in § 13 para. 1 Regulations;
  18. Law on Consumer Rights – Law of May 30, 2014. On consumer rights;
  19. Law on Provision of Electronic Services – term defined in § 1 para. 2 of the Regulations;
  20. Voucher – a document (identification mark) in electronic form, confirming the conclusion of the Excursion Agreement and entitling the Participant to participate in the Excursion. The voucher includes, in particular, the date, time and place of collection, the number of Participants in a given Excursion and its cost. The voucher can be issued both as a registered and bearer voucher;
  21. Tour – a leisure-related service provided by the Service Provider or Partner, lasting more than 24 (twenty-four) hours, which includes guiding the Participant through the Exhibition or Exhibitions indicated in the Tour Agreement by a guide. A distinction is made between Regular Tours (held in groups of many Participants) and Private Tours (held individually by the Participant and other Participants designated by the Participant);
  22. E-book – a publication in electronic form, intended for distribution, as digital content, to be read with the help of appropriate software installed on an electronic device (e.g. personal computer, e-book reader, tablet, smartphone). E-book takes the form of an electronic file, and its format depends on the content of the E-book;

§ 3. Technical requirements

  1. In order for Service Recipients to properly use the Site, it is necessary to collectively:
    1. Internet connection;
    2. Having devices that allow the use of Internet resources;
    3. The use of a web browser that allows hypertext documents to be displayed on the device’s screen, linked on the Internet via a networked web service, and that supports the JavaScript programming language, in addition to accepting cookies;
    4. Having an active e-mail account.
  2. The use of viruses, bots, worms or other computer code, files or programs (in particular, process automation scripts and applications or other codes, files or tools) by Service Recipients is prohibited on the Site.
  3. The Service Provider informs that it uses cryptographic protection of electronic transfer and digital content by applying appropriate logical, organizational and technical measures, in particular to prevent third-party access to data, including SSL encryption, use of passwords for access and anti-virus or anti-wanted software.
  4. The Service Provider informs that despite the use of safeguards referred to in paragraph. 3 above, the use of the Internet and services provided electronically may be at risk of malicious software entering the information and communication system and the Service Recipient’s device or of third parties gaining access to the data on the device. In order to minimize the referenced threat, the Service Provider recommends the use of anti-virus programs or means to protect identification on the Internet.

§ 4. General principles of service provision

  1. The customer is obliged to use the services provided by the Service Provider in a manner consistent with the provisions of the common law, the provisions of the Regulations, as well as with good morals.
  2. The Service Recipient using the Service undertakes:
    1. provide only data (including personal information) that is consistent with the real state of affairs;
    2. not to take any action that may interfere with the use of the Service by other Service Recipients or lead to its complete suspension;
    3. not to provide content of an unlawful nature;
  3. The participant taking part in the Tour undertakes:
    1. relate to other Trip Participants in a friendly and cultured manner;
    2. observe the rules of personal culture;
    3. comply with the regulations of order and health and safety in the place where the Excursion takes place;
    4. Not to take any action that may disrupt the established course of the Tour;
    5. not to participate in the Tour in a state of drunkenness or intoxicants and not to use these substances during the Tour.
  4. The use of bots or other automated technological tools that allow the purchase of Vouchers without the participation of the Purchaser is prohibited. If the Service Provider has a reasonable suspicion that the purchase of a given Voucher was made using the tools indicated in the preceding sentence, the Service Provider may take action to clarify the dispute (in particular, attempt to contact the person indicated as the Voucher Purchaser), and if the suspicion is confirmed, cancel the Voucher.

§ 5. Excursion Participation Agreement

  1. In order to conclude the Excursion Agreement, the Purchaser should perform the following steps:
    1. Enter the website of the Service;
    2. Select the Excursion that interests him;
    3. Add to the shopping cart a Voucher entitling you to participate in the selected Excursion;
    4. proceed to the shopping cart;
    5. Select one of the available dates (date and time) for holding the Tour;
    6. Enter the following data in the form that appears:
      1. Name (of each participant) – tickets are personal and are not refundable or exchangeable for the details of another participant;
      2. email address;
      3. phone number;
      4. Optionally – company, TIN and business address;
    7. obligatorily check the checkbox next to the statement that you have read the Regulations and Privacy Policy and accept their provisions;
    8. Approve the submission of the form and make payment of the price for the Voucher.
  2. Payment of the price for the Voucher can be made by the Purchaser using one of the payment methods provided by the Blue Media payment system.
  3. The price for the Voucher also includes admission prices to the Exhibition or Exhibitions indicated in the Voucher.
  4. Approval of the dispatch of the form is tantamount to an offer by the Purchaser to the Service Provider to conclude a Contract for participation in the Excursion.
  5. Once the dispatch of the form is approved, the Purchaser will receive confirmation of its submission to the e-mail address provided by the Purchaser.
  6. As soon as the price for the Voucher is credited to the Service Provider’s bank account, the Service Provider sends the Voucher to the Purchaser via e-mail. Upon receipt of the Voucher by the Purchaser, a Contract for participation in the Excursion is concluded between the Service Provider and the Purchaser.
  7. Delivery of the E-book shall be exclusively by electronic means and is free of charge.
    The contract for the delivery of digital content in the form of an E-book shall be deemed to be concluded when the Customer makes payment for the Voucher for participation in the Tour.

§ 6. Tour

  1. The participant taking part in the Tour is obliged to arrive at the gathering place indicated in the Voucher, on the date and time indicated in the Voucher. Independently, the Service Provider recommends arriving at the collection site at least 10 minutes in advance.
  2. The Guide is not obliged to wait for late Participants of a given Tour for more than 5 (five) minutes.
  3. The start time of the Tour indicated in the Voucher is subject to change for reasons beyond the Service Provider’s control. In the event of a change in the start time of a Tour, the Service Provider shall immediately notify the Participants of that Tour and indicate to them the new start time of the Tour.
  4. The duration of the Tour indicated on the Site or in the Voucher is subject to change for reasons beyond the Service Provider’s control, in particular due to weather conditions or the overall number of visitors.
  5. Prior to the start of the Tour, the Participant is required to show the guide the Voucher entitling him to participate in this Tour. In case the Voucher has not been paid in full, the Participant undertakes to pay the missing part of the Voucher price before the start of the Tour.
  6. In the case of:
    1. refusal of the Participant to pay the missing price of the Voucher;
    2. Failure to observe, despite the guide’s admonition, the regulations of order and health and safety at the place where the Excursion takes place;
    3. persistent disruption by the Participant, despite the guide’s admonition, of the established course of the Tour;
    4. Participation by the Participant in the Excursion in a state of drunkenness or intoxicants, or consumption of these substances by the Participant during the Excursion;

guide, acting on behalf of the Service Provider, is entitled to exclude the Participant from participation in the Excursion, which is tantamount to withdrawal by the Service Provider from the Excursion Agreement. In the event that exclusion from the Tour applies to a Participant who is either a Consumer or an Entrepreneur on the rights of a Consumer, the Service Provider shall refund the payments made by the Participant in connection with the purchase of the Voucher. A Participant excluded from the Tour shall be liable to the Service Provider for damages caused by him (in particular, for damages resulting from the prevention of the Tour).

  1. In the event that it is impossible to carry out the Tour on the agreed date for reasons beyond the Service Provider’s control (in particular, as a result of force majeure or third parties for whom the Service Provider is not responsible), the occurrence of which the Service Provider could not foresee at the time of concluding the Tour Agreement, the Service Provider is entitled to:
    1. To offer the Participants to carry out the Tour on another date;
    2. To offer Participants to conduct another Tour;
    3. Cancel the Trip.
  2. With respect to Participants who accept the Service Provider’s offer indicated in paragraph. 7(1) or (2) above, the Service Provider shall perform the services in accordance with its offer. Acceptance of the Service Provider’s offer by the Participant is tantamount to an amendment of the original Excursion Agreement in accordance with the accepted offer.
  3. In the event of cancellation of the Tour or the Participants’ failure to accept the Service Provider’s offer indicated in paragraph. 7(1) or (2) above, the Service Provider shall refund to Participants all payments made by them. The Service Provider orders the return of payments made by Participants within 3-5 Business Days, while the date of receipt of returned payments by the Purchaser also depends on the actions of the payment operator. The Service Provider shall indicate the exact date for the return of the payment in the message confirming the cancellation of the Tour, sent via e-mail.

§ 7. Newsletter

  1. In order to conclude a Newsletter Delivery Agreement, the Subscriber should provide the Service Provider with an e-mail address for this purpose and submit a statement of consent to receive the Newsletter, read the Regulations and Privacy Policy and accept their provisions.
  2. Carrying out the activities indicated in paragraph. 1 above may be accomplished by any means, in particular by the Subscriber completing an electronic form made available on the Site.
  3. Carrying out the activities indicated in paragraph. 1 is tantamount to the Subscriber’s conclusion of the Newsletter Delivery Agreement.
  4. The contract for delivery of the Newsletter is concluded for an indefinite period of time.
  5. The Service Provider informs, and the Subscriber acknowledges, that:
    1. The newsletter is not subject to updates;
    2. Frequency and dates of delivery of Newsletters are not predetermined and depend on the current situation of the Service Provider.
  6. Delivery of the Newsletter is made by e-mail, to the e-mail address provided by the Subscriber.
  7. The Subscriber may terminate the Newsletter Delivery Agreement at any time and without cause with immediate effect. In addition, based on Art. 27 et seq. Consumer Rights Act, a Subscriber who is a Consumer or an Entrepreneur on the rights of a Consumer may withdraw from the Newsletter Delivery Agreement without stating a reason, within 14 (fourteen) days from the date of its conclusion.
  8. Withdrawal from or termination of the Newsletter Delivery Agreement, regardless of the basis for such action, requires the Subscriber to submit a relevant statement to the Service Provider. The statement referred to in the preceding sentence may be made by:
    1. Clicking by the Subscriber on the link allowing to unsubscribe from the Newsletter, which is sent with each Newsletter;
    2. sending to the Service Provider by the Subscriber a statement of withdrawal from the Newsletter Delivery Agreement or its termination by e-mail.
  9. The Service Provider shall stop delivery of the Newsletter to the Subscriber immediately after the Subscriber performs one of the actions indicated in Paragraph. 8 above.
  10. In case of non-compliance of the Newsletter with the Newsletter Delivery Agreement, the Subscriber shall have the rights indicated in Art. 43 m i n. Law on Consumer Rights.

§ 8. Copyright

  1. The e-book offered by the Service Provider constitutes a work within the meaning of Art. 1 of the Law of February 4, 1994. on Copyright and Related Rights and digital content within the meaning of the Law of May 30, 2014. On consumer rights.
  2. E-books are distributed as part of the concluded agreement for participation in the Tour;
  3. The use of the E-book by the Service Recipient is possible for the Service Recipient’s own use,
  4. The Service Recipient is entitled to use the E-book only for his own use, to the extent specified in the Terms and Conditions, the license granted and the provisions of the Law on Copyright and Related Rights.
  5. The Service Recipient may enter the purchased E-books into the memory of electronic devices and read them with them.
    Upon payment, a non-exclusive, non-transferable, non-transferable and non-sublicensable license (including the right to authorize others to use the content within the scope of the license granted) to use the E-book is granted to the Customer, including the right to use the author’s economic rights, without limitation as to territory and time, in the following fields of exploitation:
    – Multiple downloads of the E-book and its recording by digital technique in computer memory;
    – permanent or temporary reproduction of the E-book in whole or in part, by digital technique, to the extent that for the display, playback or storage of the E-book its reproduction is necessary;
    – permanent or temporary display, reproduction or storage of the E-book by digital technology.
  6. The recipient is not entitled to:
    – Marketing or distribution of the E-book or an excerpt thereof, in particular by printing, copying or rewriting it;
    – Marketing of the E-book, including rental of the E-book or copies thereof or lending;
    – sublicensing of the E-book (including the right to authorize others to use the E-book);
    – to interfere with the content of the E-book, to make changes to the file, including the removal of any file errors;
    – removing technical security features of the Ebook;
    – Use of the E-book for commercial purposes.
  7. The recipient is obliged to read the terms and conditions of the license.
  8. By accepting the Terms and Conditions, the Service Recipient confirms that he has read and accepts the provisions of the license. The above shall also apply to the detailed license terms and conditions, if presented separately with the E-book, in particular when the Customer places an order.
  9. If the Service Provider discovers the actions of the Client or third parties acting on behalf of or in agreement with the Client infringing the copyright of the E-book, the Store may seek compensation for the damage caused on general principles.

§ 9. Right of withdrawal from a contract concluded at a distance

  1. The provisions of this § 9 apply only to a Purchaser who is a Consumer or an Entrepreneur on the rights of a Consumer.
  2. Based on Art. 27 et seq. Law on Consumer Rights, the Purchaser has the right to withdraw from a contract concluded remotely without giving any reason within 14 (fourteen) days from the date of its conclusion.
  3. The right to withdraw from a contract concluded at a distance, the Purchaser exercises by submitting a statement of withdrawal to the Service Provider. Sending the Declaration before the expiration of the deadline referred to in paragraph 1 is sufficient to meet the deadline for withdrawal. 2 above.
  4. The statement of withdrawal from the contract may be submitted by the Purchaser in any form, in particular on the form attached as Appendix 2 to the Consumer Rights Act.
  5. The Service Provider informs, and the Purchaser acknowledges, that the right of withdrawal referred to in this paragraph does not apply to the Purchaser with respect to the Excursion Agreement due to Art. 38(1). 1 item 12 of the Law on Consumer Rights.

§ 10. Partners

  1. The provisions of the Terms and Conditions applicable to Tour Contracts concluded with the Service Provider shall apply mutatis mutandis to Tour Contracts concluded with the Service Provider, unless the relevant Partner has established separate terms and conditions for the provision of services.
  2. The Service Provider informs, and the Service Recipient acknowledges, that the division of responsibilities related to the Excursion Agreement, which was concluded with the Partner, is as follows:
    1. The Service Provider’s responsibilities include:
      1. providing the Service Recipient and the Partner with functionalities that enable them to conclude the Agreement for participation in the Trip between them and to make the related payments;
      2. transfer, storage and sharing of data entered into the Service by the Customer and Partner in connection with the conclusion of the Tour Agreement;
    2. The Partner’s responsibilities include:
      1. Entering, changing and deleting offers of Tours organized by the Service Provider;
      2. Acceptance and settlement of payments made in connection with the conclusion of the Tour Agreement;
      3. Providing the Service Recipient with the opportunity to participate in the Excursion and performing all other obligations under the Excursion Agreement.
  3. The Service Provider informs, and the Client acknowledges, that the Service Provider is not a party to the Excursion Agreement concluded with the Partner and thus is not responsible for its performance, non-performance or improper performance by the Partner.
  4. Any objections to the activities of Partners, Service Recipients should report to the Service Provider by e-mail.

§ 11. Responsibility

  1. The Organizer shall not be liable for property damage and personal injury suffered by the Participant in connection with participation in the Excursion, which are caused by:
    1. Acts of God;
    2. Acts of third parties for which the Service Provider is not responsible;
    3. the actions of the Participant himself, in particular, the Participant’s failure to comply with order and health and safety regulations at the place where the Tour takes place.
  2. The Participant whose culpable action or omission led to the interruption of the Tour or its cancellation shall be liable for the damage caused by this behavior to the Service Provider.
  3. The participant shall be liable to third parties for damages caused to them during participation in the Tour.

§ 12. Complaints

  1. The Service Recipient may file a complaint if the Service Provider provides services in a manner inconsistent with the Regulations.
  2. A Customer making a complaint should send a message containing the following elements by e-mail to the address indicated in § 12.1 of the Regulations:
    1. Name of the Service Recipient;
    2. email address;
    3. A description of the irregularities noticed;
    4. Voucher number;
    5. claim request.
  3. The time limit for processing the complaint and responding to it is 14 (fourteen) days from the date of its receipt by the Service Provider in a correct and complete form. Failure to respond within the period indicated in the preceding sentence shall mean recognition of the complaint.
  4. The Service Provider shall respond to the complaint by e-mail.

§ 13. Service provider details

  1. The Service is owned by AT Cracow S.C., VAT number PL6783181238 with residence in Węgrzce Wielkie 495, post code 32-002; e_mail: bookings@waweltickets.com; waweltickets.com; phone 0048 799 797 977 (hereinafter referred to as the “Service Provider”).

§ 14. Intellectual property of the Service Provider

  1. All components of the Service, in particular:
    1. Service Name;
    2. Service logo;
    3. principles of the Website, all its graphic elements, interface, software, source code and databases;

– Are subject to legal protection under the provisions of the Law of February 4, 1994. On copyright and related rights, the Law of June 30, 2000. – Industrial Property Law and other generally applicable laws, including the laws of the European Union.

  1. Any use of the Service Provider’s intellectual property without its prior express permission is prohibited.

§ 15. Processing of personal data

Information about the processing of personal data by the Service Provider can be found in the Privacy Policy available at: https://waweltickets.com/privacy-policy/

§ 16. Out-of-court dispute resolution

  1. The provisions of this § 16 apply only to Service Recipients who are Consumers.
  2. The customer has the option of using out-of-court means of handling complaints and claims.
  3. Detailed information on the possibility for the Customer to use out-of-court procedures for handling complaints and pursuing claims, as well as the rules of access to these procedures, are available at the offices and on the websites:
    1. district (city) consumer ombudsman, social organizations whose statutory tasks include consumer protection;
    2. Provincial Trade Inspection Inspectorates;
    3. Office of Competition and Consumer Protection.
  4. Notwithstanding the provisions of paragraph 3 above, the Customer may also use the Online Dispute Resolution (ODR) Service available at: http://ec.europa.eu/consumers/odr/.

§ 17. Amendment of the Regulations

  1. The Service Provider may amend the Regulations in the event of:
    1. changes in the subject matter of the Service Provider;
    2. introduction of new services to the Service Provider’s offerings, withdrawal of existing services or modification of currently provided services;
    3. the need to prevent abuse of rights under the Regulations by Service Recipients;
    4. to make technical modifications to the Service requiring adaptation of the provisions of the Terms of Service to them;
    5. legal obligation to make changes, including the obligation to adapt the Regulations to the current state of the law.
  2. The Service Provider shall notify Service Recipients of changes to the Terms and Conditions by publishing the amended version on the Site. The amendment to the Terms and Conditions is effective from the moment it is published on the Website. Independently, the Service Provider shall send a revised version of the Terms and Conditions to the Subscribers via e-mail.
  3. A Subscriber who does not agree with the changes to the Terms and Conditions may terminate the Newsletter Delivery Agreement within 7 (days) from the date the changes to the Terms and Conditions take effect. Termination of the Newsletter Delivery Agreement may be made in the manner indicated in § 7 par. 8. The Service Provider shall stop delivering the Newsletter to the Subscriber immediately after the Subscriber terminates the Newsletter Delivery Agreement.
  4. The provisions of the Terms and Conditions as in effect on the date of their conclusion shall apply to Tour Contracts concluded before the amendments to the Terms and Conditions became effective.

§ 18. Final provisions

The current version of the Regulations is effective as of 15.11.2023.